Foolproof Ltd Job Vacancy for CLIENT PARTNER And How to Apply:
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Foolproof Ltd Job Vacancy And How to Apply
Who we are
We are an experience design company that works to improve the experiences of millions of people all over the world. With studios in the UK, Singapore, India and South Africa, we operate globally.
We help businesses to develop and ship products and services rooted in user needs. We are a part of Zensar, a leading digital and technology solutions provider. Together, we execute digital transformation programmes for major brands.
We’re welcoming new talent into the Foolproof fold, and want to ensure it’s just as diverse as the world around us. That’s why we want to hear from everyone regardless of background, identity or ability. Different perspectives make us who we are and our work a success.
The role at a glance
Reporting to the Foolproof Director of Client Engagement & Growth, also a dual line into the Zensar South Africa Country Head, you will support the growth of our wide-ranging portfolio, which includes some of the biggest and best brands in South Africa. The role of Engagement Director combines a passion for developing a deep understanding of our clients and their business problems with delivering products and services that create value for our clients, their customers, and the Zensar / Foolproof organization(s).
We are seeking someone to join our growing team here in South Africa who is a self-starter capable of winning, developing, and nurturing client relationships. You will have the opportunity to grow professionally by helping lead the Client Engagement practice across Foolproof, South Africa. You will work closely with the Studio and Delivery teams, as well as with the South African management team in driving the continued growth of the South Africa office.
This role would suit an individual who has experience in hitting commercial (sales/revenue) targets, fostering client relationships, developing and negotiating proposals for the design and development of products and services. You will likely be from a consultancy or digital agency background, possess a strong interest in experience design and have a solid understanding of the design process.
Role and responsibilities
The primary goal of the Client Partner is to achieve commercial growth of client accounts aligned to the overarching strategic growth plan for experience services in South Africa. You will be seen as a partner and advisor to individuals within the client organisation and the internal team.
You will be building, maintaining and deepening client relationships
You will proactively look for ways to engage with your clients, and understand their business to achieve growth
Helping our clients gain reward and recognition for our work
Pro-actively maintaining and developing your network of clients
Spending time on client site to develop a deeper understanding of their business and their challenges.
You will create, maintain and action strategic client plans aligned to an annual sales target by:
Understanding client problems and objectives to create project Opportunities
Opening, Driving and Closing opportunities within a sales pipeline
Developing proposals and working with the Delivery Team to effectively cost and price work.
Providing regular and accurate updates on your pipeline and account status to the Director of Client Engagement & Growth, & Zensar South Africa Country Head.
Working with other Foolproof teams
You will support effective ways of working between Client Engagement and Practice teams by:
Working closely with teams during the pre-sales process to scope out a response to a client brief and subsequent mobilisation of projects
Working with Contract Excellence and client procurement/legal teams to secure contracts.
Line managing colleagues where relevant.
Confident and consultative communication and sales style. You are a good verbal communicator and must be able to interact effectively with clients and Foolproof colleagues, building close rapport and confidence quickly.
Good written communicator. You will be expected to deliver a range of different types of documents, from emails to presentations, to client briefs and proposal responses, so your ability to write clearly, concisely, and accurately is important.
Business acumen. You are able to understand various business models and can negotiate both internally with colleagues and externally with clients.
Able to multi-task. You must be able to manage multiple tasks at once, oversee multiple client relationships and be comfortable in a fast-paced environment.
Confident. A strong work ethic, able to lead the team, some with a lot of experience and varying priorities, towards one goal.
Perceptive & inquisitive. Able to identify situations where politics may be influencing client decision-making and/or when team members may be struggling to balance priorities.
Flexible. You should be decisive in your actions, but also flexible to change is warranted in the future. You pick up tasks with little fuss, be it administrative, people-focused or strategic, asking for help as needed.
Previous experience of working within a Sales/Account Management role, managing and developing both small and large accounts ranging from R900K – R10M Ideally, this will have been in product and services within the digital services space.
Solid understanding of account management and client relationship best practices.
Experience in Contract negotiation, writing, as well as working with Finance and Procurement teams.
Experience cultivating and maintaining relationships with senior-level clients; ability to form strong relationships.
Experience working with a team of strategists, consultants and designers; developers an added bonus.
We put a lot of time and energy into making Foolproof the best place it can be for our people. We give our team the support they need to develop personally and professionally in a collaborative culture that emphasises learning. We offer competitive salaries and a range of benefits including:Client Engagement Bonus.
Group Life Insurance
Paid annual leave
Paid sick leave
Paid leave for all Public Holidays
How to Apply
If you’re ready to apply please use the careers form on our contact page. If you have any more general questions feel free to drop us an email on: firstname.lastname@example.org
- Remote statusTemporarily remote
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