Intuate Group Job Vacancy for CIM & PROBLEM ANALYST And How to Apply

Intuate Group Job Vacancy for CIM & PROBLEM ANALYST And How to Apply:

The Intuate Group Jobs Vacancy application form, for available positions, qualifications needed, and how to apply and other important vacancies are found and published here on Zaeduportal.com

Intuate Group Job Vacancy for CIM & PROBLEM ANALYST And How to Apply

Intuate Group Job Vacancy And How to Apply

Job Information

Industry
Mining

Work Experience
5+ years

City
Johannesburg

State/Province
Gauteng

Country
South Africa

Zip/Postal Code
2000

Roles and Responsibilities

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Point of contact for all Major Incidents
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Manage technical teams and oversee responses to technical issues regarding software applications and infrastructure systems.
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Examine incidents and establish processes to help prevent or minimize similar problems from arising.
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Develop procedures and policies by which technical support teams will operate.
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Maintaining incident logs and processing incident reports for review with upper management.
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Providing training for technical support teams
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Developing procedural manuals for various IT issues
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Ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements
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Determines if an incident needs to be escalated according to the priority and severity of the issue.
*
Drive Incident reviews following major Incidents by conducting RCA sessions.
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Identify potential problems and/or increasing trend of repetitive Incidents
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Create Knowledge with repeatable procedures to reduce the number of Incidents
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Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process
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Responsible for the effective implementation of the process “Incident Management” and carries out the respective reporting procedure.
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Identify, initiate, schedule, and conduct incident reviews
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Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures, and supporting technology are reviewed and enhanced where applicable.

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Requirements*
ITIL v4

Strong problem solving, analytical and time management skills.
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Apply organizational, critical thinking and oral and written communication skills.
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Effective team player and leader who can work independently when necessary.
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Attention to detail and handling crisis situations
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Ability to handle and perform in stressful situations
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Proficiency in Microsoft applications such as Word, PowerPoint and Excel
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Highly independent and self-directed individual capable of working with minimal supervision.
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Able to deal with outsourced IT Service environment, in multicultural environment.
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Excellent interpersonal, organizational and customer services skills with ability to communicate effectively with both technical and nontechnical stakeholders.

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