Mondelēz International Job Vacancy for Customer Service Specialist | How to Apply:
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Mondelēz International Job Vacancy And How to Apply
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will capture, enter and validate customer orders in a timely and accurate manner, using all methods and all order types.
How you will contribute
- Serve as a dedicated contact (business partner) for a defined set of customers for order management
- Take orders, process and edit them, ensure delivery on a timely and accurate manner, and create billing information (including credit and debit notes)
- Have regular direct contact with customers (supply chain or buying department) regarding logistics
- Optimize order drop sizes and frequency in alignment with the customer to reduce outbound transportation costs
- Ensure that order acknowledgment and/or export documents are complete, accurate and in line with export /import laws in the relevant country
- Organize transport via third-party logistic operators and ensure on time delivery
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
- Good numerical, analytical and logical reasoning skills
- Microsoft office applications
- High-level of SAP competence
- Within an FMCG/CPG company
- A customer-facing role in customer service, logistics or sales
- An order-to-cash environment
- Good knowledge of the total supply chain/order-to-cash process
- Strong analytical and problem-solving skills
More about this role
What you need to know about this position:
Ensure the highest level of service quality for customers at all stages of OTC related activities
Possess relevant information of Distributors and Key Accounts. Keeps in touch with responsible customer points of contact to resolve any issues effectively;
Responsible for end to end Order to Cash activity within OTB (order to bill = Orders, Invoices, Returns, Damages/Expired Claims, Reporting, Audit, Financial, including quota and allocation management and reason code management);
Maximize Customer Service and CSL KPI outputs, performing all tasks in line with Business SOP;
Facilitate Master Data corrections centrally based on orders and in association with Customer Development Specialists/KAM;
Identify customer demands, product priorities, allocations and operational capacities;
Create, update and perform analysis, reports and charts to identify product availability, sales order demands, customer priorities and product allocation to meet customer demands;
Analyze, resolve and take action with the relevant stakeholders and management to correct or change priorities according to changes in product availability or process changes;
Collaborate effectively with Sales, Product Supply, Demand Control, CPA and PCM departments to properly execute launches of NPD (New Product Development), Seasonal & Allocation sku’s;
Collaborate effectively to resolve any issues that could impact on Order fulfillment and expectation on the customer;
Gather, analyze and report structured information, providing timely and accurate reporting for assigned accounts, as well as any other business requirements;
Build effective linkages with remote Accenture team on relevant reporting and performance management areas;
Participate in international / regional task forces/projects for South Africa;
Lead and develop direct report;
Drive automation and Customer Centricity; Project management
Cross functional team development, with continuous improvement of operational processes and relationships;
Build strong working relationships with customer’s staff by continually seeking opportunities to increase customer satisfaction and deepen client relationships;
Supervise the CS Reps and manage their outputs.
What extra ingredients you will bring:
Dealing with ambiguity
Learning on the fly
Developing direct reports and others
Education / Certifications:
National Diploma/Degree and/or
Minimum 3 years experience in planning, sales order management, scheduling and product allocation
Advanced IT skills with emphasis on Microsoft Excel, BEX reporting and SAP
The ability to multi-task while simultaneously problem solving
Advanced numeric, verbal and written communication skills
Advanced problem-solving skills
Highly self-motivated individual with the ability to work under pressure and meet deadlines
Good team player and able to coordinate with people cross functionally / geography positioned, effectively
Good Presentation Skills
Must be able to influence people on different levels , ability to take people with them
Expert organizational, planning and problem solving skills, with orientation toward continuous process improvement
Attentive and accurate in execution of the tasks, with perfect time management
Excellent multi-tasking and people skills
No Relocation support available
Business Unit Summary
Mondelez International’s Sub Sahara Africa BU is seen as the growth engine for the business. Currently, we operate out of two major hubs – South Africa, servicing south, central and east Africa; and Nigeria, looking after West Africa. Our product offering is as diverse and exciting as our over 2000 passionate people. We are category leaders in South Africa with our Cadbury chocolates; and our Bournvita product is a firm family favourite in Nigeria. We also delight our consumers with our candy offerings of Halls and Tom Toms; our Stimorol and Clorets gum and global favourite Oreo.
In all that we do, we will do business the right way – with our products, the environment and our communities.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Order Management (OTB)
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