Standard Bank Job Vacancy for Consultant | How to Apply:
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Standard Bank Job Vacancy And How to Apply
Overview
Job ID:
61119
Job Sector:
Insurance
Country:
South Africa
Region/State/Province/District:
Gauteng
Location:
Constantia Kloof
Work Arrangement:
Fully Office Based
Job Details
Test Division Summary
Job Purpose
- To sell products in the outbound contact center in accordance with the business needs.
- To facilitate the development of customer loyalty through customer management and to consistently portray a professional image.
Key Responsibilities/Accountabilities
Key responsibilities
- Sale of designated products in line with targets set through blended campaigns and the proactive response to positioned leads
- Participation in ad hoc campaigns as determined from time to time by Contact Centre Management
- Monitoring of personal performance relative to contact center productivity, Lead to quote and quote to sale ratios, call to quote ratios and sales made
- Ensure productivity requirements are adhered to
- Ensure all aspects of the sale have been discussed by completing the ‘checklist’ accurately
- Ensure favorable NPS ratings by consistently promoting quality interactions with customers and prospective customers
- Personal development through involvement in mentorship, training, and guidance provided by Supervisor and Contact Centre management
Key performance measure
- Target achievement of premium sales & quotes – Lead to quote and quote to sale ratios, call to quote ratios and sales made
- Accurate capture of the required information
- Informative & accurate communication to our clients
- Minimum Call audit rating of 95%
- Achieve 100% compliance
- Conversion rate & Premium
- NPS 65%
- Productivity – 100% Must sign-in on the dialler on time and adhere to WFM schedules
- Must sell and offer Account and VAPS – top up and touch up
- Behaviors must be in line with the Bank’s code of ethics/conduct as well as aligned to the Bank’s values and Contact center workplace orientation guide.
Internal and external relationships
- Build and maintain a favorable relationship with customers, supervisors, and all internal stakeholders.
- The key to maintaining this relationship is the building of long-term customer loyalty through customer relationship management.
Minimum Qualification and Experience
- GR12 – Matric qualification
- FAIS & RE accredited
NQF 5
Knowledge
- Contact Centre Operations (customer-centricity/ calls/dialler/leads)
- Insurance knowledge
Experience
- 1 year sales experience/contact center experience
- Insurance sales experience
- PC literate with good working knowledge of relevant packages
- Good Communication Skills
- Competitive and target orientated
- Computer literacy
- Sales skills
- Risk management ability
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