Standard Bank Job Vacancy for Consultant | How to Apply

Standard Bank Job Vacancy for Consultant | How to Apply:

The Standard Bank Jobs Vacancy application form, for available positions, qualifications needed, and how to apply and other important vacancies are found and published here on Zaeduportal.com

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Standard Bank Job Vacancy And How to Apply

Overview

Job ID:

61119

Job Sector:

Insurance

Country:

South Africa

Region/State/Province/District:

Gauteng

Location:

Constantia Kloof

Work Arrangement:

Fully Office Based

Job Details

Test Division Summary

Job Purpose

  • To sell products in the outbound contact center in accordance with the business needs.
  • To facilitate the development of customer loyalty through customer management and to consistently portray a professional image.

Key Responsibilities/Accountabilities

Key responsibilities

  • Sale of designated products in line with targets set through blended campaigns and the proactive response to positioned leads
  • Participation in ad hoc campaigns as determined from time to time by Contact Centre Management
  • Monitoring of personal performance relative to contact center productivity, Lead to quote and quote to sale ratios, call to quote ratios and sales made
  • Ensure productivity requirements are adhered to
  • Ensure all aspects of the sale have been discussed by completing the ‘checklist’ accurately
  • Ensure favorable NPS ratings by consistently promoting quality interactions with customers and prospective customers
  • Personal development through involvement in mentorship, training, and guidance provided by Supervisor and Contact Centre management
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Key performance measure

  • Target achievement of premium sales & quotes – Lead to quote and quote to sale ratios, call to quote ratios and sales made
  • Accurate capture of the required information
  • Informative & accurate communication to our clients
  • Minimum Call audit rating of 95%
  • Achieve 100% compliance
  • Conversion rate & Premium
  • NPS 65%
  • Productivity – 100% Must sign-in on the dialler on time and adhere to WFM schedules
  • Must sell and offer Account and VAPS – top up and touch up
  • Behaviors must be in line with the Bank’s code of ethics/conduct as well as aligned to the Bank’s values and Contact center workplace orientation guide.
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Internal and external relationships

  • Build and maintain a favorable relationship with customers, supervisors, and all internal stakeholders.
  • The key to maintaining this relationship is the building of long-term customer loyalty through customer relationship management.

Minimum Qualification and Experience

  • GR12 – Matric qualification
  • FAIS & RE accredited

NQF 5

Knowledge

  • Contact Centre Operations (customer-centricity/ calls/dialler/leads)
  • Insurance knowledge
Experience

  • 1 year sales experience/contact center experience
  • Insurance sales experience
  • PC literate with good working knowledge of relevant packages
  • Good Communication Skills
  • Competitive and target orientated
  • Computer literacy
  • Sales skills
  • Risk management ability
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